Nov 28, 2024
In this special Thanksgiving episode of the Quick Lube Expert Podcast, host M. Kevin Davis reflects on the transformative power of thankfulness and its ripple effect on personal, workplace, and customer relationships. Discover how small, intentional acts of gratitude can inspire positivity, strengthen connections, and...
Nov 21, 2024
In this episode of the Quick Lube Expert Podcast, M. Kevin Davis recaps the highlights from his recent webinar sponsored by Cinch, where he explored the transformative power of culture in the quick lube industry. Whether you’re an owner, manager, or team member, this episode will show you how building a strong,...
Nov 14, 2024
On this episode of the Quick Lube Expert Podcast, host Kevin Davis and guest David Boyd from Inbound, Inc., dive into the art of phone communication—a skill that’s too often overlooked but incredibly powerful. They discuss why answering the phone well is critical in the quick lube industry and share practical...
Nov 7, 2024
In this episode of the Quick Lube Expert Podcast, Kevin Davis welcomes Ellie Pentland from Throttle Muscle, a leader with 24 years of experience in the automotive industry. Together, they dive deep into the art and science of exceptional customer service in quick lubes, sharing practical tips to elevate guest...