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The Quick Lube Expert Podcast

Oct 14, 2021

This week, M. Kevin Davis meets with Nancy Friedman, Founder and President of Telephone Doctor, Inc., to discuss what effect exceptional customer service has on the experience your customers have when they are in your shop and some tips you can use to help you sharpen your skills.

You can contact Nancy directly via email at, or call (314) 276-1012.

You can find out more about Nancy Friedman and the multitude of programs that can help improve your customer service skill by visiting: or You can also view eLearning demos on:


To learn more about how Quick Lube Expert can help you, visit:

To learn more about what M. Kevin Davis has to offer, visit:

Sign up for your FREE Discovery Assessment at:

To learn more about Phillips 66 Lubricants and Kendall Motor Oil, visit:, and

Find out more about the Phillips 66 Shield High Mileage Booster:

Find out more about the Kendall GT-1 High Mileage Booster: